What Our Customers Say

Just as in the hotel business, great service forms one of the core principals of our business. The following is a small selection of the feedback we have received from our hotel customers:

"Please accept my thanks for all the assistance that you and your team have provided to me over the past two weeks... it is fantastic to see that when the chips are down, you do not only meet but also exceed all the expectations we had."

Mark Hands - Group General Manager, DoubleTree by Hilton

"I have no hesitation in recommending Cooke & Mason's Hotelcover. I've been extremely impressed with the quality of their service.

There is no 'call centre' and I can speak to the same person each time, who is not only friendly and reliable, but is also knowledgeable about the hotel industry and has an eye for detail. I felt that my insurance was thoroughly reviewed, giving me total peace of mind, and I am delighted that I now have more cover in place for less premium."

Mike Dunbobbin, Appleby Manor Country House Hotel

"Our relationship goes back three years and we now insure both our hotels through Cooke & Mason. Their price was better than my previous insurer but I'm getting better cover with it too. It's not just the price I value though, it's the service, they're responsive, reliable and they know how hotels work.

The fact that I've now signed up to a 3 year agreement shows how impressed I am with Cooke & Mason. I'm also now in more control of my budgeting, knowing what these costs are going forward.

I wouldn't hesitate in recommending Cooke & Mason's Hotelcover to other hoteliers."

Houston Ramm - Group General Manager, Best Western (Retford) & Aston Hall Hotel

Professional, efficient, knowledgeable, & helpful” – All words used by General Managers to describe Cooke & Mason’s Hotel Insurance Division.

Customer Satisfaction Survey, October 2014