Whether you are a franchisee or franchisor you will be looking to work with a broker who has experience in dealing with the franchised hotel sector. We currently work with hotels in some of the best known franchises and groups including:-
- Holiday Inn
- Holiday Inn Express
- Doubletree by Hilton
- Hampton by Hilton
- Best Western
- Days Inn
- Hotel Indigo
We regularly consult with both franchisees and franchisors on the insurance and risk management implications within franchise agreements including due diligence audits.
If your hotel is located in the UK you may still need to operate under agreements from overseas-based franchise operations which we are experienced in dealing with. If you are looking to move into the UK , we can ensure that your agreements, in terms of insurance, include terminology relevant to the UK market.
And if you are opening a location overseas we are able to access relevant resources across the globe to arrange for the placement of relevant covers that meet not only with your requirements but also the regulatory requirements in the hotels locale.
In October 2014 Cooke and Mason’s Hotel Division achieved a maximum +100% Net Promoter Score from Hotel General Managers in a customer loyalty survey.
Claims Management and Statistics
Whether you are operating a single franchise location or multiple franchise operations you will want to keep on top of your incident and claims reporting. We can bring our wealth of knowledge and experience compiling incident and claims data as well assisting you to spot growing trends and recommending risk management changes to help reduce, mitigate or remove the issue.
For franchise hotel operations the protection of the brand is of major importance. Specific areas you need advice on may include Celebrity Endorsement including death and disgrace covers, Cyber Liability including crisis management and hotel inter-dependency.
This being where an incident in one hotel may lead to loss of business across others in different locations but under the same brand. At Cooke & Mason, we can arrange these covers for you. Please contact Charlie Best for further information.